Return Policy

What is your cancellation policy?

We do not accept cancellations.

 

What is your return policy?

 

At Boutique By Taylor Monae, we’re committed to helping keep our customers safe during this difficult time.

In efforts to help stop the spread of Covid 19 WE ARE NOT ACCEPTING ANY RETURNS, until further notice.

Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

 

Can I return or exchange a sale item?

We do not accept returns for sale items. ALL SALES ARE FINAL.

 

What is your exchange policy?

In effort to keep everyone safe during this difficult time, unfortunately Boutique By Taylor Monae is unable to accept exchanges due to COVID 19 until further notice. 

 

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

 

What should I do if my item arrived defective?

We strive to offer you high-quality items, but once in a blue moon, something slips by that is not up to our standards. We're so sorry that your item arrived in less-than-perfect condition!

 Be sure to contact Customer Care right away at shop@boutiquebytaylormonae.com

 

How do I contact Customer Service?

Please email us at shop@boutiquebytaylormonae.com Please allow 48 hrs for a reply. Be sure to include all relevant information like your order number, style name, size and color so we can better assist you.

 

What payment options are available?

We accept PayPal and all major credit cards. Afterpay is also available. 

 

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

 

Do you ship to Post Office Boxes?

Yes, we ship packages to PO Boxes.

                                

Policy updated as of January 2023. Thank you!